Frequently Asked Questions
Quick answers about orders, delivery, returns, payments and shopping with Jaipur Art Mart.
Orders & Tracking
Order status, account access and changes after purchase.
How can I track my order?
Use Track Your Order in the footer and sign in with the email linked to your purchase. Once tracking information is available for a fulfilled order, it can be viewed from your customer account.
Can I change or cancel an order after placing it?
Please contact us as soon as possible. We will review the order status and let you know whether a change or cancellation is still possible before processing or shipment.
I placed an order but cannot see it in my account. What should I do?
Make sure you are signing in with the same email address used for the order. If the order still does not appear, contact us with your order details so we can help.
Shipping & Delivery
Destinations, delivery information and customs.
Do you ship internationally?
Jaipur Art Mart offers international shipping to supported destinations. Available delivery options and applicable charges are shown during checkout. You can also review our Shipping Policy.
How long will delivery take?
Delivery time depends on the destination, shipping service and order processing. Please check the delivery information shown for your order and our Shipping Policy for the latest details.
Can customs duties or import charges apply?
International shipments can be subject to destination-country customs rules, duties or taxes. Please review our Shipping Policy and your local import requirements for relevant information.
Returns & Refunds
Return eligibility, damaged items and refund information.
What is your return and refund process?
Return eligibility and refund conditions depend on our current store policy. Please read the Return & Refund Policy before sending an item back.
What should I do if my item arrives damaged or incorrect?
Contact us promptly with your order details and clear photos of the item and packaging. Our team will review the issue according to the Return & Refund Policy.
How will I know when a refund has been processed?
If a refund is approved and processed, the relevant payment or order records will be updated. Processing time after that can also depend on the payment provider or financial institution.
Payments & Security
Checkout, payment options and payment safety.
Which payment methods can I use?
Available payment methods are shown during checkout. For additional information, please see our Payment Information page.
Is checkout secure?
Checkout and supported payment flows are handled through Shopify and the enabled payment providers. Avoid sending card numbers or other sensitive payment credentials through email or chat.
Products & Support
Product details, handmade variation and contacting us.
Will handmade products look exactly the same as the photos?
Handmade, natural-material and artisan products can show small variations in colour, texture, finish or pattern. Please review the individual product description and images before ordering.
How can I ask a question about a product before ordering?
Use our Contact Us page and include the product name or link. We can then respond with the information available for that item.
How can I contact Jaipur Art Mart?
You can reach us through the Contact Us page, email, phone or live chat. For order-related questions, including your order number helps us assist you more efficiently.
We’re here to assist.
Contact Jaipur Art Mart for product, order, shipping, payment or return questions.